Citizens' E-Participation at Local Municipal Government in South Africa

Authors

  • Obianuju E. Okeke-Uzodike Faculty of Management Sciences, Department of Applied Management, Durban University of Technology, Riverside Campus, PMB, KZN
  • B. Dlamini Faculty of Management Sciences, Department of Applied Management, Durban University of Technology, Riverside Campus, PMB, KZN

Keywords:

Government, e-participation, citizen, service delivery, local municipal level, South Africa.

Abstract

The emergence of the digital revolution has obligated governments all over the world to be more accessible, effective and accountable in the provision of public services. The South Africa government has implemented various Information and Communications Technology (ICT) enabled platforms in engaging citizens in decision-making, a resultant effect of high world E-government Development Index (EGDI) rating for the country. Irrespective of the rating, the citizens have resorted to public violence as a means of communicating about unsatisfactory service delivery issues. The South African government has continued to witness numerous service delivery protests, resulting in destruction of public property, injury and death of innocent citizens. This article therefore evaluates the application of e-participation in government decision-making, using a three-dimensional framework of e-enabling, e-engaging and e-empowering. The findings show that structural challenges exist that limit the achievement of the good intentions of e-participation. The article relies heavily on existing data and focuses at local municipal level, which is considered the closest point of contact between government and citizens.

Downloads

Published

2019-08-06

How to Cite

Okeke-Uzodike, O. E., & Dlamini, B. (2019). Citizens’ E-Participation at Local Municipal Government in South Africa. Journal of Reviews on Global Economics, 8, 458–468. Retrieved from https://mail.lifescienceglobal.com/pms/index.php/jrge/article/view/6047

Issue

Vol. 8 (2019)

Section

Special Issue - Policy Monitoring and Evaluation Practices in Developing Countries

License

Policy for Journals/Articles with Open Access

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

  • Authors are permitted and encouraged to post links to their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work

Policy for Journals / Manuscript with Paid Access

Authors who publish with this journal agree to the following terms:

  • Publisher retain copyright .

  • Authors are permitted and encouraged to post links to their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work .